Help & Support

Frequently Asked Questions (FAQs)

1. What is KaariLo?

   KaariLo is a local service booking platform that helps you find and book trusted nearby service professionals (kaarigars) for everyday needs like repairs, maintenance, and household services.

2. Does KaariLo provide the services directly?

   No. KaariLo does not provide services itself. All services are delivered by independent third-party service professionals listed on the platform. KaariLo only facilitates discovery, booking, and payments.

3. How does booking a service on KaariLo work?

   Choose the service you need, select a nearby kaarigar, book and pay securely through the app, and get the service done. Payment is released to the kaarigar after completion.

4. Why do I have to pay before the service starts?

   Your payment is made upfront for security, but it is not released immediately. KaariLo holds the payment securely and releases it to the kaarigar only after the service is completed. This protects both users and service professionals.

5. Is my payment safe on KaariLo?

   Yes. All payments are processed through secure payment gateways. Your money remains protected until the service is completed successfully.

6. What if the service is not completed or there is an issue?

   If a service is not completed or you face an issue, you can raise a concern through the app. Payment release may be delayed while the issue is reviewed.

7. Can I cancel a booking?

   Yes, cancellations are allowed based on the service type and timing. Any applicable refunds will be processed as per KaariLo’s cancellation and refund policy.

8. How are kaarigars verified?

   Kaarigars are onboarded after basic verification checks. However, KaariLo does not guarantee service quality, as services are delivered independently by the service providers.

9. How are prices decided?

   Prices are set by the kaarigars based on the service offered. KaariLo may display estimated prices for transparency.

10. Does KaariLo charge any platform fee?

    KaariLo may charge a small platform or convenience fee, which will be clearly shown during booking.

11. Can I pay the kaarigar directly in cash?

    No. All payments must be made through the KaariLo platform. This ensures transparency, safety, and proper dispute handling.

12. How do ratings and reviews work?

    After service completion, users can rate and review the kaarigar based on their experience. Reviews help maintain service quality and transparency.

13. What if I’m not satisfied with a service?

    KaariLo encourages users to report issues promptly. While KaariLo does not control service delivery, it may assist in communication between users and kaarigars.

14. Is KaariLo available in my city?

    KaariLo is expanding city by city. Availability depends on service provider presence in your area.

15. How can I contact KaariLo support?

    You can reach us at:
    📧 support@kaarilo.com or through the in-app support section.